FAQ

WHAT SHOULD I DO TO PREPARE FOR MY FIRST RIDE?

We’re so excited to have you join us! You’ll want to arrive about 15 minutes before class time, hydrated and ready to sweat!  You are in control of how much resistance you ride with and will get stronger with every class you take.  All of our classes are designed for all fitness levels, beginner to advanced, and we are a judgement-free zone.

WHERE CAN I PARK?

You can park in The Avenue surface lot which can be accessed from Jefferson St. or Spragins St.  There is also a parking garage accessible from the surface lot. The entire ground floor of the garage is reserved for retail parking and an elevator can take you up one floor to access our store front. There are also 7 2-hour parking spots along the street on Jefferson Street and many more on surrounding streets.

WHAT SHOULD I WEAR?

Wear comfortable clothes designed for exercise.  You will moving off and on the bike seat, so skip baggy bottoms.  Fitted biking shorts or leggings are perfect.

DO I NEED SPECIAL SHOES?

To provide a safer and more effective workout, we use specialized cycling shoes that clip in to the bike at Zoom.  Shoes are free with our 3 for $25 new rider offer, and $2 ($2.75 account charge) for rental thereafter.  For those bringing your own shoes, our bikes are compatible with SPD and Look Delta cleats.  Finally, we also offer shoes for sale, and if we don’t have your size in stock, shoe rental is free until they arrive.

I’M PREGNANT, CAN I PARTICIPATE IN INDOOR CYCLING CLASSES?

Congratulations!  We would love to see you in our classes and prefer that you check with your doctor first just to be 100% sure you’re fit to participate in cardio exercise.  Our expert instructors can always provide modifications for you to ensure that you’re completely comfortable, and that both you and your baby stay safe!

WILL THE SADDLE HURT MY BUTT AND HOW LONG UNTIL IT GOES AWAY?

New riders are often sore after their first few cycling classes. This will go away after your first initial rides.  The muscles and tendons in your rear just take some time to get used to the new pressure from riding in the saddle. We also have gel seat covers free to use which can help ease you into your new exercise routine.

WILL CYCLING MAKE MY LEGS BIGGER?

Proper indoor cycling, just like any other form of cardio, uses your slow twitch muscle fibers, which are designed for long stretches of endurance that can accommodate short bursts of high intensity without completely fatiguing. Slow twitch muscles can’t increase in size like those fast twitch fibers can. So to answer your question – no!

DO YOU HAVE SHOWERS?

Yes. Our bathrooms extend the oasis of our studio.  We’re set up to make you comfortable with towels, deodorant, and hair dryers after you hop out of our four private shower rooms. We also provide Malin + Goetz  Shampoo, Conditioner, and Body Wash for your convenience. Dry Shampoo, razors, makeup remover, and q-tips are other amenities you can use every time you shower with us.

CAN I FILL UP MY WATER BOTTLE AT THE STUDIO?

Absolutely. You’ll want to drink up before and during class.  Bring your own bottle and fill it for free at our purified refilling station or buy a bottle of water at the front desk for $2.

WHERE CAN I STORE MY STUFF DURING CLASS?

Our free guest cubbies are located throughout the lobby and locker room areas. You can assure all your personal items will be safe and secure while you ride.

WHAT ABOUT SHOES?

To ensure an effective and safe ride, our cycles accommodate “clip in” shoes, which allow you to transfer power efficiently with each pedal stroke, plus move out of the saddle safely to work your arms and abs.  Our pedals are compatible with SPD and Look Delta cleats.  If you don’t have those, don’t worry.   We provide shoes for free during your 3 for $25 new rider offer, and $2/ride thereafter.

DO YOU SELL FITNESS APPAREL AT THE STUDIO?

We sell comfortable and stylish  Zoom branded apparel for both men and women! We also carry Tiem Cycling Shoes and Giro Cycling Shoes, along with SPD and Delta cleats.  We are always evaluating new brands and on the lookout for gear that our community of riders will love. If you have a suggestion for a new brand or accessory, please let us know!

WHAT KIND OF BIKES DO YOU HAVE?

We ride on the top of the line Stages SC3 with power consoles.

HOW CAN I TRACK MY PROGRESS?

We have invested in technology so you can measure your progress and hard work.  Our bikes utilize Stages Power Meters to track: Power, Watts, Speed, RPM, Calories, and Energy.  All of your ride performance metrics can be accessed in your online account at any time. To learn more about the console click here.

DO YOUR BIKES HOOK UP WITH MY OTHER FITNESS TRACKING DEVICES?

The Stages Power meter broadcasts your data via two unique wireless connections, Bluetooth 4.0 and ANT+. For Bluetooth 4.0 compatible apps, the power meter can be connected directly without the use of any adapters. The most common android and iOs apps are listed: CycleBike+ , Selfloops, Wahoo Fitness , Garmin Fit, iBiker , Kinomap Trainer, Turbo Trainer,  and Velo-Trainer. Learn more about how to connect your device prior to class here or simply arrive at the studio 15 minutes before class starts.

ARE THE BIKES ADJUSTABLE?

Absolutely. If you’re new to our studio, arrive 15 minutes early so we can get you set up.  Each bike offers four adjustments:

1. Seat height

2. Seat position: forward/back

3. Handlebar Height

4. Handlebar position:forward/back

WHAT IS YOUR CANCELLATION/NO SHOW POLICY?

Any cancellation made less than 8 hours before class time will be deemed a late cancellation and the class will be forfeited for those using a class pack. For those on unlimited packages, a $10 late cancellation fee will be assessed.  If you late cancel a lot, the VIP Unlimited Package has the perk of being able to cancel all the way up until class time. If you simply no show a class, there will be a $20 fee charged.

Our cancellation and no show policies are designed to allow as many customers as possible to enjoy class.

WHAT IS YOUR LATE POLICY?

We understand life happens, just call us if you’re running late, and we’ll hold your bike.

We’re happy to let you into a class during the warmup song (approximately 5 minutes after class start time), but after that, we can’t let you join a class in progress for your safety, and you’ll be deemed a late cancel.

HOW DOES THE WAITLIST WORK?

When you put yourself on a waitlist, you’re committing to attend if you clear into the class.  You’ll always be given a minimum of one hour’s notice if a spot opens for you.  If you do get cleared off of the waitlist and fail to show up for class, you will be charged a $20 no-show fee per our policy.  If you are not sure, just walk-in to class and see if there is room.

CAN I BOOK THE WHOLE STUDIO?

We are happy to accommodate groups for private rides: team building, parties or just a fun 45 minutes with your pals. Contact us by email [email protected] or chat with us at the front desk.  We’ll set you up.

CAN I INVITE A FRIEND?

Riding is even more fun with friends.  Friends still need to register individually online and book their own bike.  Don’t forget we have referral incentives, so feel free to invite a friend here via our online tool.